The terms used by the this document, and their definitions are as follows:

“SHALL” - The associated definition is an absolute requirement of this specification

“SHOULD” - Indicates a recommended practice

“MAY”- Indicates that an item is truly optional

A “mobile service” is a service that can be accessed via a mobile device and is between an organization and a customer. Mobile services are part of digital services. Mobile services offer mobile capabilities to user in which other electronic services are not able to offer mobility since they are still bound to specific physical location.

“QDG” refers to Qatar's Digital Government strategy for the year 2020 available at http://www.motc.gov.qa/en/documents/document/qatar-digital-government-2020-strategy-%E2%80%93-executive-summary.

“Government Agency” or “Agencies” refers to all ministries and public institutions under ministries or Council of Ministers in the State of Qatar.

“ICT” is an abbreviation for Information and Communications Technology.

“W3C” refers to World Wide Web Consortium (http://www.w3.org) where Member organizations, a full-time staff, and the public work together to develop Web standards.