Definitions

Advertising Guidelines means the ‘Guidelines on Advertising, Marketing and Branding’ issued by ictQATAR on April 4, 2011, and any subsequent amendments or revisions made to these guidelines.

Applicable Regulatory Framework has the meaning given to it in the Licences held by Service Providers for the relevant telecommunications service

By-Law means the Executive By-Law of the Telecommunications Law and any subsequent amendments or revisions.

Policy means this Consumer Protection Policy.

Complaint means an expression of dissatisfaction made by a Customer and received by a Service Provider related to:

• a. the Service Provider’s provision of telecommunications services to that Customer; or

• b. the Service Provider’s compliance with its legal obligations with respect to the Customer (including those imposed under the Law, the By-Law, this Policy and the Service Provider’s Licence),

and where a response or resolution from the Service Provider would reasonably be expected.

Complaints Team has the meaning given to it in Article 94 of the By-Law

Commitment Period means the term of a contract, whether or not termination fees apply in that term.