Qatar Communications Regulatory Authority Decision No. 5/2019
Issuing the Dispute Regulations
The President of Communications Regulatory Authority,
Pursuant to the Telecommunications Law promulgated by Qatar Decree-Law No. 34/2006,
The Qatar Emiri Decision No. 42/2014 Establishing the Communications Regulatory Authority,
The Decision of the Board of the Supreme Council for Information and Communication Technology No. 1/2009 on the promulgation of the Executive By-Law for the Telecommunications Law, and
After consultation with the stakeholders,
Has decided as follows:
Dispute Regulations
Article 1 - Definitions
1.1 The terms, words and phrases used in these Procedures, shall have the meanings ascribed to them pursuant to Qatar Decree-Law No. 34/2006 (the "Telecommunications Law"), the Executive By-Law No. 1/2009 (the "By-Law"), and Emiri Decision No. 42/2014 (Emiri Decree) unless otherwise expressly defined in these Rules or unless the context in which they are used requires otherwise.
1.2 The terms listed below have the corresponding meanings:
Complaint Complaints by a Complainant in relation to non-compliance with an obligation and/or requirement imposed upon the Respondent under the ARF.
Complainant A natural or legal person who files a Complaint or refers a Dispute. A Complainant may include:
Service Providers
Developers;
Government entities;