Consumer Handbook
This handbook has been developed by the Communications Regulatory Authority (CRA) to address frequently asked questions relating to consumers of Information and Communications Technology (ICT) services and products in Qatar.
CRA is the Communications Regulator in the state of Qatar established by virtue of Qatar Emiri Decree No. 42/2014. The CRA regulates the Telecommunications and Information Technology sector, Postal sector, and Access to Digital Media.
CRA encourages and supports an open and competitive ICT Sector that provides advanced, innovative, and reliable communications services. Balancing the rights of consumers with the needs of service providers is at the heart of everything the CRA does.
It is important that consumers are aware of CRA regulatory measures so that they can effectively safeguard their rights and understand their responsibilities.
Know Your Rights & Responsibilities
You have the right to:
Receive a clearly understandable contract in Arabic or English
Receive accurate and understandable bills in a timely manner
Receive SMS notifications related to your selected Credit Limit
Be made aware of details on how to resolve your complaints fairly
Be made aware of all necessary information on the terms of the service before you enter into a contract with a service provider