Like other regulatory authorities in the world, the role of the Communications Regulatory Authority (CRA) in Qatar is to perform a multitude of tasks, which include the monitoring of the Service Providers’ Quality of Service (QoS).

The State of Qatar has set very ambitious objectives for the telecommunications sector in Qatar 2030 Vision, as developed within the ICT Plan for 2015.

In this context, CRA’s QoS regulatory framework in place needs to be improved. CRA is currently reviewing this framework and is planning to impose new QoS requirements on Service Providers. To conduct a full review of this QoS regulatory framework, CRA intends to have a better knowledge of best practices.

The goal of this report is therefore to provide CRA with a detailed overview of regional and international practices with respect to QoS regulation.