1.1 The implementation of the Qatar National Vision 2030 in relation with the telecommunication sector necessitates addressing the provision of high-quality services that respond to the needs and desires of individuals and businesses. Telecommunication Services and Telecommunication Products must not only comply with applicable laws and regulations, but also - as importantly - must meet the ambition and vision of the State of Qatar to compete on the international stage.

1.2 A primary objective of CRA’s role is setting the standards of protection for the Customers and guaranteeing their rights within the Communications sector.

1.3 As part of CRA’s mandate, CRA will always endeavor, from time to time, to address all matters pertaining to the protection of the Customers, including policy, regulation, and related consultations, while taking into consideration the fast pace of technological development within the sector.

1.4 This role includes maintaining and asserting the morals, ethics and customs of the Qatari society;