On the submission of a procedure to ensure the accuracy of a billing system, and the records to be kept for the purpose of satisfying the Telecommunications Regulatory Authority (the Authority) that the billing process has the required characteristics

Purpose

1- The purpose of this document is to provide guidance to Class I and Class II licensees (Licensees) on how to meet their licence obligations with respect to billing accuracy.

Background

2- Class I and Class II licenses oblige a Licensee to ensure that a customer is charged correctly (or not overcharged - depending on the terms of the individual license). They also oblige a Licensee to submit for approval a ‘procedure to ensure the accuracy of a billing system’ and to retain records to demonstrate the effective operation of this procedure.

3- TRA checks and audits have shown that although there is no evidence of any significant billing accuracy problems there are shortcomings in billing procedures of the existing Class I licensees, and particularly in the availability of documentation and records to demonstrate their effective operation.