Dispensing refers to the process of preparing and supplying medications to a named person together with clear instruction, advice and counseling when necessary on the use of those medicines. It involves the correct interpretation of the order for prescribed medicines and accurate preparation and labeling of medicines for use by the patient. The dispensing process includes all activities that occur between the time the prescription or request for medicines is presented up to the time the medicines or other prescribed items are issued to the patient.

The Pharmacy Department of Al Masarra Hospital developed this document to provide an overview and set general standards for the good dispensing practices, to provide guidance to the Pharmacy professionals in the institution in relation to their professional practice, and should be considered as integral part of their job description and responsibilities.

Compliance with this policy will assist the sections to meet the proper quality health service standards, thus, confirming patient safety.