Policy and Procedure of Aggression Management

Al Masarra Hospital

Acronyms

AMRH

Al Masarra Hospital

HOD

Head of Department

P&P

Policy & Procedure

PRO

Public Relations Officer

CW

Code White

IRLS

Incident Reporting and Learning System

ROP

Royal Oman Police

SOS medication

Medications used as chemical restraint

Vers.

Version Number

WPV

Workplace Violence

PSAM

Personal Safety & Aggression Management Course

SMU

Substance Misuse Unit

BVC

Broset Violence Checklist

1 - Introduction

Dealing with violence and aggression is an aspect of occupational risk wherein health care professionals often feel uncertain of best appropriate response. Violent events in psychiatric hospital settings are considered as a major recurring problem. Managing a psychiatric patient’s aggressive or disruptive behavior can be difficult and demanding for all concerned employees. Facilitating actions to reduce the danger to themselves, to the patient, and to the people around them, with consideration of maximizing the opportunity for a positive outcome remains a challenge. Thus, this document is created to serve as a guide towards safe management of aggressive behavior in psychiatric healthcare setting.