Policy and Procedure of Aggression Management
Al Masarra Hospital

Acronyms
AMRH | Al Masarra Hospital |
HOD | Head of Department |
P&P | Policy & Procedure |
PRO | Public Relations Officer |
CW | Code White |
IRLS | Incident Reporting and Learning System |
ROP | Royal Oman Police |
SOS medication | Medications used as chemical restraint |
Vers. | Version Number |
WPV | Workplace Violence |
PSAM | Personal Safety & Aggression Management Course |
SMU | Substance Misuse Unit |
BVC | Broset Violence Checklist |
1 - Introduction
Dealing with violence and aggression is an aspect of occupational risk wherein health care professionals often feel uncertain of best appropriate response. Violent events in psychiatric hospital settings are considered as a major recurring problem. Managing a psychiatric patient’s aggressive or disruptive behavior can be difficult and demanding for all concerned employees. Facilitating actions to reduce the danger to themselves, to the patient, and to the people around them, with consideration of maximizing the opportunity for a positive outcome remains a challenge. Thus, this document is created to serve as a guide towards safe management of aggressive behavior in psychiatric healthcare setting.