Standards for Urgent Care and Emergency Department Services

Version 1

Introduction

Health Regulation Sector (HRS) forms an integral part of Dubai Health Authority (DHA) and is mandated by DHA Dubai Law No. 6/2018 to undertake several functions including but not limited to:'

  • Developing regulation, policy, standards, guidelines to improve quality and patient safety and promote the growth and development of the health sector

  • Licensure and inspection of health facilities as well as healthcare professionals and ensuring compliance to best practice

  • Managing patient complaints and assuring patient and physician rights are upheld

  • Managing health advertisement and marketing of healthcare products

  • Governing the use of narcotics, controlled and semi-controlled medications

  • Strengthening health tourism and assuring ongoing growth

  • Assuring management of health informatics, e-health and promoting innovation

Acknowledgment

The Health Policy and Standards Department (HPSD) developed this Standard in collaboration with Subject Matter Experts. HPSD would like to acknowledge and thank these health professionals for their dedication toward improving quality and safety of healthcare services in the Emirate of Dubai.

Health Regulation Sector

Dubai Health Authority

Executive Summary