Leaders create. Without the space to create, we fall back into checking endless items off endless task lists. When ‘making do' sets into the halls of leadership, the organisation slips into mediocrity. As leaders, how do we ensure that we and our leadership teams have space around them to think, create and evolve?

In this Note we highlight the importance of taking every opportunity you can to have coaching conversations with your team members, customers, clients and stakeholders. Why? Because, the higher we fly, the more detached we can become from the heart of the people we serve. It takes curiosity, courage, collaboration and caring to empower others to fulfil their potential.

“I have learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

Maya Angelou