1.1 In this Agreement:

Change means any change to the Services and/or the terms of this Agreement other than a minor operational change as described in clause 2.2;

Charges means the fees, costs and expenses payable by the Customer to the Supplier for the provision of the Services, as set out in Schedule insert schedule number;

Change Control Note means the form submitted to support a Change Request pursuant to the Change Control Procedure, in a form substantially similar to the pro-forma change control note in the Appendix to Schedule insert schedule number;

Change Control Procedure means the process by which any Change is agreed as set out in Schedule insert schedule number;

Change Request means a request in the form of a Change Control Note submitted by a party intending to effect a Change;

Charge Review Procedure means the procedure for reviewing and providing information relating to a potential increase or decrease in the Charges as set out in paragraph 2; and

Procedures Manual means insert appropriate deal-specific definition.