Business Continuity Event means an event (whether a natural or man-made phenomenon or occurrence) which interrupts the normal business activities, including business functions, operations, or processes of the Customer, (whether anticipated or unanticipated) and which prevents or delays a party from performing its obligations to third parties or receiving the full benefit of the provision of the services in accordance with the provisions of this Agreement.

Business Continuity Plan means a written document prepared in accordance with clause 1.1 and the Schedule, detailing the procedures to be followed and actions to be undertaken by the Supplier.