A Design mindset for the Lawyer

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Overview

  • For legal teams to properly implement Legal Design to their practice and reap the full benefits of this way of generating solutions, increasing innovation and improving offerings, it is necessary to embrace a design outlook, mindset and understand a few core principles. (See An Introduction to Design for Law)

  • This Practice Note sets out these mindsets and core principles.

Practical Guidance

Below is a list of principles and ways of thinking that should be embraced and encouraged when using Legal Design:

Human-centeredness or empathy

It's of utmost importance to really get to know your users (be they internal or external clients). Building empathy or taking what we call a ‘human-centered approach' is the best way to create legal outcomes for your clients that will truly be used and valued. Here are a few tips:

  • Be sure to gain a deep understanding of your users - find out what their goals and motivations are, what they like or don't like about the current legal service, product, training etc. Are there any pain points or challenges?

  • Try not to take user feedback or comments personally. Think of them as constructive opportunities for you and your team to improve your offerings.