The initial dispute involved a claim for damages by a customer of an onshore Dubai bank who claimed they had been given negligent investment advice. The issues considered on appeal were whether the claim form had been served out of time and the court's jurisdiction. A key point was the contract was an asymmetric one. This meant although there was an opt in for cases to be taken by the bank against the customer in the DIFC courts, there had not been a similar opt in for cases to be taken against the bank in that court.